Shipping policy

SHIPPING POLICY

Thank you for shopping with StarFam Paws. We aim to provide a reliable and straightforward delivery experience for all our customers.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, weekends and public holidays.

Shipping Within Australia

We offer shipping throughout Australia. Available shipping options, estimated delivery times and applicable shipping charges will be displayed at checkout.

International Shipping

We offer international shipping to selected countries. International shipping availability, estimated delivery times and applicable charges are displayed at checkout based on your delivery destination.

Delivery Estimates

Delivery estimates shown at checkout are estimates only and may be affected by carrier delays, public holidays, weather, customs processing or other circumstances outside our reasonable control.

Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Please contact us as soon as possible if you notice an error in your shipping details. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Customs and Import Charges

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Questions About Your Delivery

If you have questions about your order or delivery, please contact us at:

StarFam Paws
Email: support@starfampaws.com.au